Refund Policy

At My Store, we want customers to have a positive shopping experience. If you are not satisfied with an eligible purchase, you may contact us to request a return or refund in accordance with the terms below.

Customers should contact us at Support@Hoilmvant.shop before returning an item. Please provide your order number, the name of the item, and a brief description of the reason for the return. We may provide return instructions after reviewing your request.

Unless otherwise stated on the applicable product page, eligible return requests should generally be submitted within 30 days of the date the order is delivered.

Returned products should be unused, in their original condition, and include original packaging and accessories where reasonably possible. Items that are damaged, used, altered, incomplete, or otherwise not in resalable condition may not qualify for a refund unless the issue resulted from an error or defect attributable to us.

Certain products may be non-returnable or subject to special return conditions because of their nature, including personalized items, products made to order, or other products identified as non-returnable on the product page.

If an item arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible and provide relevant details or photographs if requested. We will review the issue and determine an appropriate resolution.

Unless otherwise agreed, customers may be responsible for return shipping costs for returns due to reasons such as a change of mind or ordering the wrong item. If the return is due to an error on our part or an item arrives defective or damaged, we will review the circumstances and may provide an appropriate remedy.

Once an approved return is received and inspected, we will process the applicable refund. Approved refunds are generally issued to the original payment method. The time required for the funds to appear in your account may depend on your bank or payment provider.

Original shipping charges may not be refundable unless required by applicable law or the return is the result of an error attributable to My Store.

We reserve the right to reject returns that do not meet the applicable requirements of this policy, subject to applicable consumer protection laws.

Nothing in this Refund Policy limits any rights or remedies that cannot legally be excluded under applicable law.